Privacy Policy

This policy applies to peekstore.com and its services, operated by PEEK DIGITAL LLC, a company incorporated in the State of Delaware, United States. Mailing address: 1007 N Orange St., 4th Floor, Suite 5386, Wilmington, DE 19801, USA. Privacy email: legal@peekstore.com. PEEK DIGITAL LLC is the controller of your personal data.

Here we explain what data we collect when you use Peek, what for, who we share it with, and what rights you have. Peek is an independent store: it is not affiliated with or endorsed by Roblox Corporation.

We keep the data we need to sell to you, deliver your order, charge you, protect you from fraud and comply with the law:

We use your data to:

• Sell to you and deliver: process your orders and deliver Robux, items and services to your Roblox account.
• Charge you: process payments, show you prices in your currency and verify receipts.
• Help you: answer your messages and claims.
• Protect you from fraud: detect payments with stolen methods, false chargebacks, duplicate accounts and promotion abuse.
• Improve the site: measure what works and what doesn't, and fix errors.
• Keep you informed: send you the status of your orders and, if you agreed, offers, news and cart reminders (section 15).
• Comply with the law: when the law requires it or to defend a right in a claim.

We use your data because we need it to fulfill what you bought (performance of the contract), because of our legitimate interest in keeping the store safe and improving it, to comply with legal obligations and, where it is required (such as advertising cookies and marketing in some countries), with your consent. You can withdraw your consent whenever you want; that doesn't affect what we did with it before.

We use these types of cookies and similar technologies:

• Necessary: they keep your session, your cart and the site secure. The store doesn't work without them, so they don't ask for permission.
• Preferences: they remember your language, your currency and your settings.
• Measurement: they tell us how the site is used so we can improve it, with tools like Google Analytics and Vercel Analytics.
• Advertising: they measure our campaigns and show relevant ads, with the Meta Pixel and Google Ads.
• Anti-fraud: the device fingerprint, per-IP attempt limits and Google reCAPTCHA verification. They only protect the store and are not used for advertising.

We don't sell your data or hand it over in exchange for money. We share it only with those we need in order to charge you, deliver your order and keep the store running, and each one gets only what it needs:

Where they are: Several of these providers are outside your country. We explain how we protect those transfers in section 11.

We keep your data while you have a Peek account and while we need it for what this policy explains, to comply with the law or to defend ourselves against a claim:

• Your account: while it is active or until you ask us to delete it.
• Orders, payments and billing: between 5 and 10 years, because accounting and tax laws require us to keep them. If you delete your account, we keep them without data that identifies you where the law allows.
• Support messages: while you have an account, so we can review your orders and claims, unless you ask for them to be deleted.
• Technical and anti-fraud logs: as long as needed for the store's security and to investigate fraud or chargebacks.
• Cookies: for the duration of each one; you can delete them from your browser.

When you ask for deletion, we delete or anonymize the data we are not required to keep.

We protect your data with encrypted connections, team access limited by role, access logs and providers with recognized security standards. No system is perfect: if you see anything strange, write to us right away at legal@peekstore.com.

You can ask us for a copy of your data, correct it, delete it (except what the law requires us to keep), object to certain uses, limit its use and take it to another service. To do so, write to us at legal@peekstore.com from your account email and tell us what you need. It's free. We may ask you to confirm your identity before replying, and we answer within 30 days at most, or sooner if the law of your country sets a shorter deadline (section 14). If you delete your account and still have Peek balance, we'll let you know first so you can use it. If you don't want us to use your email in ad audiences, write to legal@peekstore.com with the subject “No ads”: we'll remove you from the lists we upload to Meta and Google within 15 days at most and won't add you again.

Peek is for people aged 13 or older. We don't knowingly collect data from children under 13: if we find an account belonging to a child under 13, we close it and delete its data. If you are between 13 and 18, you need permission from your parent or guardian. If you are a parent or guardian and think a minor gave us data without your permission, write to us at legal@peekstore.com and we'll delete it.

Peek operates from the United States, so your data is stored there and, through our providers, in other countries. When your data leaves the European Union, the United Kingdom, Brazil or other countries with data protection laws, we use the safeguards those laws recognize, such as standard contractual clauses.

We may update this policy. If the change is important, we'll let you know on the site or by email at least 15 days in advance. The date of the last update is at the top.

To exercise your rights or ask about your data:

• Email: legal@peekstore.com
• Site chat: for any question; if it's about your data, we'll ask you to write to us by email.
• Discord: discord.gg/peekstore, optional, on our official server.
• Mailing address: PEEK DIGITAL LLC, 1007 N Orange St., 4th Floor, Suite 5386, Wilmington, DE 19801, USA

We reply within the deadlines in section 9.

Your rights depend on your country. Pick yours and we show you what applies, without making you read other countries’ laws.

PEEK STORE may send promotional communications by email or other channels:

• Offers, discounts, news and cart reminders.
• Notices about events, contests and product restocks.
• Push notifications in your browser, only if you turn them on.

Only authorized Peek staff access your data, and each role (administration, support, anti-fraud) sees only what it needs for its work.

The team is bound by a confidentiality obligation, and we remove access from anyone who misuses it.

Part of PEEK STORE's customer support relies on artificial intelligence systems. When you write in the support chat or in an order chat, the content of your messages may be sent to our AI provider to draft a reply, summarize or title the conversation, and detect abusive content before it reaches a member of our team.

What is sent is the text of the conversation and the minimum order context needed to understand it. Your password, your payment method and your billing details are never sent. You can ask for a human at any time and we will give you one, no conditions.

If a security breach significantly affects your data, we notify the relevant authorities and the affected people without delay, and within 72 hours when the GDPR or the LGPD require it.

The notice says what happened, which data was affected, what consequences it may have and what we did to limit it. We send it by email, with a notice on the site or by whatever means is appropriate.

To protect the store from fraud, we generate a technical identifier (device fingerprint) from characteristics of your browser, such as canvas, WebGL, audio, fonts, time zone, language and screen.

We use it only for security, fraud prevention and detecting duplicate accounts. We don't use it for advertising or hand it over to third parties.

You can object by writing to us. In that case, some purchases may need extra verification. The legal basis is our legitimate interest in protecting the store and its customers.

If you subscribe to Peek Pro, we keep the plan (monthly or annual), the start, renewal and cancellation dates, the subscription status and the billing history. If you pay by card with automatic renewal, we also keep the customer ID the payment gateway gives us.

We don't keep your full card number or security code: the payment gateways process them, and they comply with the PCI DSS standard.

We use this data to activate your benefits, charge the renewal if you chose it and apply your cashback.