Terms and
Conditions

When the customer chooses the Gamepass delivery method, they assume responsibility for keeping the pass available throughout processing. In particular, they agree to:

• Not deleting the Gamepass during order processing
• Not changing the Gamepass price
• Not modifying the Gamepass description
• Not deleting the experience associated with the Gamepass

Resolution time: 15 minutes to 48 hours.

For orders requiring In-Game delivery, the customer must be available to receive the delivery within a reasonable period of 72 hours from order confirmation.

PEEK STORE is not responsible for any sanction, restriction, blocking, withholding of Robux, group or experience moderation, or any other action that Roblox Corporation may apply to the customer's account. Roblox®, the Roblox logo, and Robux® are registered trademarks of Roblox Corporation, an entity with which PEEK DIGITAL LLC has no commercial relationship, license agreement, or sponsorship arrangement. Any reference to such trademarks is made under nominative fair use for descriptive purposes only.

Referral, affiliate, and content creator programs are subject to the following conditions:

• All commissions and benefits are subject to verification of legitimate activity
• The use of bots, fake visits, self-purchases, fraudulent clicks, or any other form of system manipulation is strictly prohibited
• PEEK STORE reserves the right to verify the legitimacy of all references and transactions

If abuse, manipulation, or fraudulent activity is detected, PEEK STORE may:

• Immediately cancel the referral/affiliate program
• Remove all accumulated benefits
• Permanently ban the user
• Withhold balance related to fraudulent activity

We accept payments through the following certified processors, whose availability may vary depending on country, order type, or operational decisions of PEEK STORE:

• Credit and debit cards (Visa, Mastercard, American Express) — via Stripe
• PayPal
• Mercado Pago and associated local methods (PSE, Nequi, Daviplata, Bancolombia, OXXO, SPEI, Yape, BCP, PIX, bank transfers and QR payments depending on country)
• Cryptocurrencies (BTC, ETH, USDT, USDC and others) — via Cryptomus and NowPayments

Payments through unauthorized channels are not accepted. Any attempt to pay outside official channels may result in order cancellation without refund.

The PEEK STORE support team may deny, pause, or suspend service in the following cases:

• Harassment, insults, threats, or inappropriate language toward staff
• Spam or abuse of the ticket system
• Multiple duplicate tickets on the same matter
• Behavior that violates these Terms and Conditions

In addition, support may be temporarily suspended in case of scheduled maintenance or high demand. PEEK STORE is not responsible for delays in service during these periods.

By creating an order in PEEK STORE, the customer declares that:

• They understand how the delivery methods work (Group, Gamepass, In-Game)
• They understand that delivery times are estimates and may vary
• They are aware of the risks associated with each delivery method
• They voluntarily and consciously accept all the terms and conditions established here
• They acknowledge having fully read and understood this document before making any purchase

Before opening a claim with PayPal, a bank, payment gateway, or other financial entity, the customer is asked to first contact PEEK STORE support to attempt to resolve the situation directly in the shortest possible time.

PEEK STORE may record evidence of delivery and of service execution by means of:

• Screenshots
• Video recordings
• Internal system records
• Roblox group logs
• Order state history and state changes
• Communications with the customer through official channels
• Any other available recording method

This evidence may be used to resolve internal or external disputes, including but not limited to claims before banks, payment gateways, or third-party platforms. The customer accepts that this evidence constitutes valid proof both of the start of service execution and, where applicable, of product delivery.

To the maximum extent permitted by applicable law, PEEK STORE is not responsible for:

• Sanctions, restrictions, or actions by Roblox Corporation
• Changes in Roblox policies
• Loss of access to Roblox accounts by the customer
• Technical issues outside our control
• Delays caused by third parties or force majeure circumstances
• Indirect, incidental, special, consequential, or punitive damages

Disrespect, spam, false tickets or inappropriate behavior in our communication channels (Discord, support, etc.) may lead, depending on severity and recurrence, to:

• Prior warning through the corresponding channel
• Temporary or permanent expulsion from communication channels
• Suspension of support access for a period proportional to the conduct
• In serious, repeated cases or those linked to fraud, suspension or blocking of the PEEK account after investigation

Sanctions applied in communication channels (Discord or others) will not automatically affect the PEEK account or wallet balance, except where there is a direct link with fraudulent or repeated conduct. The customer may appeal the sanction by writing to contacto@peekstore.com.

PEEK STORE shall not be liable for delays or breaches caused by force majeure circumstances, such as:

• Massive failures in Roblox servers
• Network interruptions
• Natural disasters
• Power outages
• Failures of external providers
• Events outside our control

In accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512), copyright holders who consider that content published on our site infringes their rights may send a notification to the email:

The notification must include: (i) physical or electronic signature of the holder or authorized person; (ii) identification of the protected work; (iii) identification of the allegedly infringing material and its location; (iv) contact details of the claimant; (v) good faith statement; (vi) statement under penalty of perjury regarding the accuracy of the information and the holder's representation. PEEK STORE will address valid notifications in accordance with the DMCA procedure.

Additional operational clauses applicable to these Terms:

• Severability: if any provision of these Terms is declared null or unenforceable by a competent authority, the rest will remain in full force.
• No waiver: failure to exercise a right by PEEK STORE does not constitute a waiver of it.
• Assignment: the customer may not assign their rights or obligations under these Terms without the prior written authorization of PEEK STORE; PEEK DIGITAL LLC may assign its own rights to its affiliates or successors.
• Entire agreement: these Terms, together with the Privacy Policy, constitute the entire agreement between the parties and replace any prior understanding.
• Language: in case of discrepancy between the Spanish version of these Terms and their translations to other languages, the Spanish version will prevail.

The right of withdrawal may apply only in cases where the legislation of the consumer's country of residence so establishes and provided that the service has not started its execution.

The customer acknowledges and accepts that the products offered by PEEK STORE correspond to digital content and services of immediate execution or that require active coordination for their delivery. In accordance with the exceptions provided in most applicable consumer laws (including, among others, Art. 47 of Law 1480 of 2011 of Colombia, Art. 16(m) of Directive 2011/83/EU, Art. 49 of the Brazilian Consumer Defense Code, and equivalent rules), the right of withdrawal may not be applicable once the service execution has begun with the customer's prior consent.

If the withdrawal proceeds in accordance with applicable law and provided that the service has not started its execution, the refund will be made as established in section 4 (Refunds) of these Terms.

PEEK STORE may offer recreational features within the platform (such as Mines, Roulette, reward boxes, or other similar dynamics). These features are governed by the following conditions:

• The rewards obtained are exclusively discount coupons, PEEK wallet credits, or other benefits with no monetary value outside the platform.
• These features do not constitute regulated games of chance, do not involve real money betting, nor the possibility of winning cash.
• Participation is free; no purchase or financial outlay is required to access them.
• Rewards are not transferable, sellable, or exchangeable for money.
• PEEK STORE may modify, suspend, or cancel these features at any time for technical, operational, or legal reasons.

PEEK STORE may periodically organize contests, promotional events, or sweepstakes with prizes in balance, products, or, in specific cases, cash. Each contest is governed by the following general conditions:

• Each contest will publish specific rules (mechanics, dates, eligibility criteria, prizes, and award method) that will prevail in matters not provided for by these Terms.
• Participation is voluntary and, as a general rule, free; no purchase will be required to participate unless the rules so indicate and local legislation permits it.
• Prizes are not transferable or exchangeable for other products or services unless the contest rules expressly allow it.
• For prizes whose value exceeds two hundred US dollars (USD 200) or the legally applicable equivalent in the winner's jurisdiction, PEEK STORE may require identity verification (KYC) prior to delivery.
• Taxes, withholdings, or fiscal charges arising from the prize are the sole responsibility of the winner in accordance with the legislation of their country of residence.
• Contests are open only to residents of the countries expressly listed in the rules. Unless otherwise indicated, participation by minors under eighteen (18) years of age or persons with limited legal capacity is excluded.
• PEEK STORE reserves the right to disqualify any participant who engages in fraud, manipulation, impersonation, or non-compliance with the rules.
• PEEK STORE may cancel, modify, or suspend a contest for justified cause, including legal, technical, or force majeure reasons, communicating it through official channels.

Use of PEEK STORE may require the creation of a user account. The PEEK wallet is an internal balance system associated with the customer's account, subject to the following conditions:

• The PEEK wallet balance is for exclusive use within the platform and represents credits for future purchases of products and services offered by PEEK STORE.
• The PEEK wallet balance does not constitute cash, does not generate interest, and is not convertible to fiat currency or transferable to other users or external accounts, unless applicable law or an express decision by PEEK STORE indicates otherwise.
• The customer is responsible for maintaining the confidentiality of their access credentials. Any activity carried out from their account is presumed to be authorized by the holder.
• PEEK STORE may apply additional security checks (confirmation email, second factor, captcha, manual validation) when deemed necessary to protect the account or balance.
• Accounts without login activity for twenty-four (24) consecutive months may be administratively archived. The wallet balance will remain preserved and may be claimed by the holder by contacting support; no balance expiration will apply unless expressly permitted by applicable law.
• The customer may request the closure of their account at any time. Before closure, PEEK STORE will notify them of the available balance so they may use it or request its refund according to section 4 and applicable unclaimed funds legislation. PEEK STORE will not retain or appropriate the customer's balance upon account closure, except for preventive retention due to an ongoing fraud investigation.

Users may publish reviews, comments, and other content within the platform. By doing so, the user accepts the following:

• Grants PEEK STORE a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, display, adapt, translate, and distribute such content on the platform and in related promotional materials.
• Warrants that the content is original, does not infringe third-party rights, and does not contain sensitive personal information about themselves or third parties.
• Agrees not to publish false, misleading, offensive, discriminatory, illegal, sexually explicit, defamatory content, that incites hatred, or that violates the platform's terms of use.
• Acknowledges that PEEK STORE may moderate, edit, or delete the content without prior notice if it considers that it infringes these rules or applicable legislation.
• Accepts that non-compliance may result in the deletion of the content, suspension of the account, or, in serious cases, legal actions.

PEEK STORE services are directed to people over thirteen (13) years of age. Minors between thirteen (13) and eighteen (18) years (or the age of legal majority in their jurisdiction) may use the service only with authorization and under the supervision of their legal representative, who assumes full responsibility for purchases and activities carried out from said account.

Certain platform features, including contests with cash prizes or specific promotions, may be restricted to users over eighteen (18) years of age or to the minimum age required by applicable legislation. Specific restrictions will be indicated in each feature or contest.

If PEEK STORE detects that a user under the permitted age has used the service without the required authorization, it may suspend the account and, at the request of the legal representative, proceed with the refund in accordance with section 4 of these Terms.

Peek Pro is a monthly subscription service that grants the customer recurring benefits (including, among others: periodic Robux stipend, welcome coupons, priority stock reservations and additional advantages). By subscribing, the customer accepts the following specific conditions, complementary to these Terms:

The purchase of Roblox limited items (Limiteds and tradeable UGC) is carried out through Roblox's official trade system, which involves specific mechanics and conditions that the customer acknowledges and accepts when confirming the order:

The purchase of in-game items (including, among others, items from Murder Mystery 2 — MM2 — and other Roblox experiences) implies that the acquired product lives within a third-party experience or game, not on the base Roblox platform. The customer acknowledges and accepts the following when confirming the order:

• Items are delivered in-game through the trade, gift or delivery system that the game itself provides. The customer must join the indicated server and be available to receive delivery within the time frames established in section 5.
• The value, scarcity, rarity and utility of items depend exclusively on the decisions of the creator or developer of the game, who may modify in-game prices, trade mechanics, drop rates, events, wipes or inventory resets without prior notice. PEEK STORE has no control over such decisions.
• PEEK STORE does not guarantee the indefinite persistence of the item nor its future exchangeability within the game. The deletion, devaluation, unpublishing of the game, server closure, item ban by its creator or loss of game support do not constitute grounds for refund once delivery is complete.
• For Murder Mystery 2 (MM2) items and similar experiences, the customer accepts that trade mechanics and the game's anti-fraud methods are set by its developer (Nikilis or others) and may vary; any limitation, delay or sanction applied by the game or by Roblox is outside PEEK STORE's control.
• If the game suffers a ban, removal from the store, mass hacking attack, inventory reset or structural changes affecting the delivered item, PEEK STORE will evaluate exceptional measures on a case-by-case basis (coupons, partial reposition or PEEK wallet credit), without constituting a prior contractual obligation or binding precedent.
• The customer accepts that delivery is considered complete upon transfer of the item within the game according to its mechanics, regardless of its subsequent use, conservation or handling by the customer.