Terms and Conditions

PEEK STORE is an independent digital store that sells Robux, in-game items (like those from Murder Mystery 2 and other experiences) and Roblox limited items (Limiteds). It is operated by PEEK DIGITAL LLC, a company incorporated in the State of Delaware, United States. Mailing address: 1007 N Orange St., 4th Floor, Suite 5386, Wilmington, DE 19801, USA. Legal and claims email: legal@peekstore.com. We are not affiliated with, sponsored by or endorsed by Roblox Corporation or by the creators of the games where we deliver items (including Murder Mystery 2). ROBLOX®, Robux and the game names are trademarks of their owners, and we use them only to describe what we sell. By buying, you accept these Terms. If something is unclear, ask us before you pay: we would rather explain than have you buy with doubts.

Each delivery method has its own timeframe. We don't promise minutes, but we do promise a limit: if we don't complete your order within the timeframe in the table, you can cancel it and get your refund (section 4).

For us to buy your pass, it has to meet these requirements until your order is completed:

• Be for sale, at the exact price we tell you. That price already includes the 30% fee Roblox keeps, so you will receive the amount of Robux you bought
• Have regional pricing turned off
• Be in a public experience that other accounts can see
• Not be deleted, not have its price changed and not be used in another order while we process yours

How long we take: We respond to your request within 3 business days at most. Balance is credited as soon as we approve the refund. To the original payment method it normally arrives in 5 to 10 business days, depending on your bank or the gateway.

In-Game orders are delivered inside the game, so we need you to be available. We tell you in your order chat when to join and which server. If you don't respond, we keep writing to you for 7 days from payment confirmation.

If something went wrong, write to us first: we resolve it much faster than a bank and without putting your card in dispute. You have the right to make a claim with your bank or the gateway, and we don't penalize you for exercising it. What we do treat as fraud is:

• Opening a chargeback or dispute for an order you did receive
• Saying you don't recognize a payment that you or someone with your permission made
• Asking for a refund from us and from the bank at the same time to collect it twice
• Systematically using refunds or disputes to get free products
• Disputing with your bank a balance top-up that was already credited to your account

In those cases we may:

• Submit the delivery evidence to the gateway (section 15)
• Suspend the account while the dispute is resolved, giving you the chance to explain
• Deduct from the account's balance the amount the bank refunded to you for a delivered order
• Close the account or limit its payment methods if the dispute was unfounded, and report to authorities if there are signs of a crime

Roblox Corporation sets its own rules and can apply them to your account, your Robux, groups or experiences at any time. Roblox does not authorize or endorse purchases made outside its official channels. We can't guarantee that Roblox won't take action on an account, and nobody at Peek, person or assistant, can promise you otherwise. PEEK DIGITAL LLC has no commercial relationship, license or sponsorship with Roblox Corporation.

Referral, affiliate and creator programs have their own conditions in their dashboard. On top of those, these apply:

• Commissions and benefits are paid on real, verified purchases
• Bots, fake visits or clicks, self-purchases and any other way of inflating results are prohibited
• We may review the legitimacy of referrals before paying
• To receive commissions as money (outside your Peek balance) you must be 18 or older, and we may ask you to confirm your identity before the first payout

If we detect abuse or fraud, we may:

• Suspend the program for that account
• Cancel benefits obtained fraudulently
• Hold the related balance while we investigate (30 days at most, unless an investigation is ongoing or an authority orders otherwise)
• In serious or repeated cases, suspend the account after investigating and hearing you

These are the payment methods you may find at checkout. The ones you see depend on your country, your currency and the product:

• Credit and debit cards (Visa, Mastercard, American Express and domestic cards), Apple Pay and Google Pay
• PayPal and Cash App
• Mexico: SPEI, OXXO and Mercado Pago
• Colombia: PSE, Nequi, Bre-B and Bancolombia transfer
• Peru: Yape, Plin and BCP
• Argentina: transfer with QR, transfer to alias and Mercado Pago
• Chile: bank transfer
• Brazil: Pix
• Spain: Bizum
• Cryptocurrencies (BTC, ETH, USDT, USDC and others)
• Peek balance, on its own or combined with another method

Check your Roblox username before paying: we deliver to the user you type. As long as your order hasn't been delivered, you can ask to change the user through the order chat at no cost; we may ask you to confirm that the new account is yours. If it was already delivered to the user you typed, we can't recover it. If it was a first good-faith mistake, we look for a reasonable solution with you, for example a balance credit.

We will never ask for your password, your session cookie, your verification codes (2FA) or API keys for your Roblox account, and no order gets stuck for not providing them. If someone who says they're from Peek asks for them, don't share them and report it to legal@peekstore.com. If in some optional flow you voluntarily give us access to automate a delivery, we use it only for that order and invalidate it when we finish.

We help you through the website chat (your order's or the support one), which is our main channel; also by email at legal@peekstore.com and, if it works for you, on our Discord, which is optional. We may pause support for anyone who:

• Insults, harasses or threatens the team
• Spams or opens many identical chats or tickets to skip the line (good-faith duplicates are simply merged)
• Uses support to break these Terms

Asking for a refund, complaining or saying you'll go to your bank or an authority is not a violation and doesn't cost you support. During times of high demand or maintenance we may take longer to reply; even so, the refund timeframes in section 4 still apply.

By placing an order, you confirm that:

• You chose the delivery method and know its requirements (section 2)
• You know the timeframes in the table are maximums for cancelling, not guaranteed arrival times
• You checked your Roblox username and the total to pay
• You accept these Terms. If you have doubts, ask us before you pay

If you're not happy with how we resolved something, you can file a formal claim by writing to legal@peekstore.com with your order number and what you're asking for. We reply with a claim number and a substantive answer within 5 business days at most (up to 15 if we need to verify with Roblox or a gateway). You don't need Discord to file a claim. Filing a claim doesn't limit your right to go to your bank, the gateway or your country's consumer protection authority (for example, SIC in Colombia, Profeco in Mexico, Indecopi in Peru, Procon in Brazil or Defensa del Consumidor in Argentina).

To resolve doubts and disputes we keep records of every order, such as:

• The record of the pass purchase or the group payout on Roblox (date, time and transaction ID)
• Screenshots and recordings of In-Game deliveries and trades
• The order's status history
• The order chat messages
• Technical logs from our systems

We use these records to resolve your claims and, if needed, with banks and payment gateways. If you want a copy of your order's records, ask for it through the chat or by email. We may also ask you for a screenshot of your Roblox transactions to verify a delivery.

If we detect fraud (payments with stolen methods, impersonation, false chargebacks or system manipulation), we may:

• Cancel the order after verifying it
• Suspend or close the account after investigating and giving you the chance to explain
• Hold the related balance while we investigate (30 days at most, unless an investigation is ongoing or an authority orders otherwise)
• Report to the gateways and authorities when there are signs of a crime

To the extent the law allows, we are not responsible for:

• Sanctions, rule changes or actions by Roblox Corporation or game creators
• Losing access to your Roblox account for reasons outside our control
• General outages of Roblox, the internet or external providers
• Indirect damages, lost profits or punitive damages

Being disrespectful, spamming, creating fake tickets or harassing others in our channels can lead, depending on severity and repetition, to:

• A warning
• A temporary or permanent ban from the channel
• A pause in support for a proportionate time, without affecting your open orders
• In serious cases or those linked to fraud, account suspension after investigating

We never sanction anyone for asking for a refund, asking about an order or complaining respectfully. A Discord sanction doesn't affect your Peek account, your orders or your balance, except in fraud cases. If you were sanctioned and disagree, you can appeal at legal@peekstore.com, and your orders keep being handled through the website chat.

We may update these Terms. Each version applies only to orders placed from its update date onward: an earlier order is still governed by the version that was in force on the day you placed it. If an important change affects something you already have running, such as your Peek Pro subscription or your balance, we will notify you on the website or by email at least 15 days in advance.

These Terms are governed by the laws of the State of Delaware, United States, and disputes are resolved in its courts. If you're a consumer, you also keep the protection of the mandatory rules of your country of residence and can go to its authorities and courts when that law allows it.

We are not responsible for delays caused by events outside our control, such as:

• General Roblox outages or maintenance
• Internet or power outages
• Natural disasters
• General failures of payment gateways or other providers
• Decisions by authorities

The website peekstore.com, its design, code, graphics, logos and the PEEK trade name are the property of PEEK DIGITAL LLC or used under license. You may not copy, distribute, reverse engineer or use them for commercial purposes without written authorization. Third-party trademarks (Roblox®, PayPal®, Mercado Pago® and others) belong to their owners and are mentioned only to describe our services. You also may not use bots, scrapers or automated tools to copy the catalog, prices or stock, or to buy automatically.

Under the Digital Millennium Copyright Act (17 U.S.C. § 512), if you own a copyright and believe something published on our site infringes it, you can send us a notice at: legal@peekstore.com

The notice must include: (i) the physical or electronic signature of the owner or their representative; (ii) the protected work; (iii) the material you consider infringing and where it is; (iv) your contact details; (v) a good-faith statement; (vi) a statement, under penalty of perjury, that the information is accurate and that you act on behalf of the owner. We handle valid notices following the DMCA procedure.

Clauses that apply to the whole document:

• Severability: if part of these Terms is declared invalid, the rest remains in force.
• No waiver: if we don't exercise a right at some point, we don't lose it.
• Assignment: you may not assign your rights under these Terms without our written authorization; PEEK DIGITAL LLC may assign them to its affiliates or successors, without affecting your rights.
• Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and us. The specific conditions of each program (referrals, contests, Peek Pro) supplement them.
• Language: if there are differences between the Spanish version and a translation, the Spanish version prevails.
• Sanctions: as a US company, we do not sell to people in, or from, countries or regions under US sanctions (such as Cuba, Iran, North Korea, Syria, Crimea, Donetsk and Luhansk), or to people on sanctions lists. If we detect such an order, we cancel it and refund it to the extent the law allows.

Your order starts being prepared as soon as your payment is confirmed: by paying, you ask us to start it immediately.

That is why the right of withdrawal does not apply: Robux and items are digital content for immediate performance, and consumer laws exempt them when performance starts with your consent (for example, art. 47 of Colombia's Law 1480 of 2011, art. 16(m) of Directive 2011/83/EU and equivalent rules).

This doesn't affect your refund rights in section 4: if we fail to deliver, we refund your money even if the order has already started.

We may offer entertainment features (like Mines or reward boxes) and coupons. These are their rules:

• Entertainment features are free: they require no purchase or wager, and their prizes are coupons, balance or other benefits within Peek, with no cash value.
• They are not real-money gambling and don't let you win money.
• Prizes and coupons are not transferable, sellable or redeemable for money.
• Each coupon shows its expiry date and conditions before you use it. An expired coupon can't be reactivated.
• We may change or end these features for technical, operational or legal reasons, without affecting prizes already delivered and still valid.

We may run contests or giveaways with prizes in balance, products or, in specific cases, money. Each one has general rules:

• Each contest publishes its own rules (mechanics, dates, who can take part, prizes and how winners are chosen), which prevail on anything these Terms don't cover.
• Taking part is free. If a contest is tied to a purchase or to Peek Pro, there will always be a free way to take part with the same chances, unless local law allows otherwise.
• Prizes are not transferable or exchangeable for other products, unless the rules allow it.
• For prizes over USD 200 (or the amount set by the winner's law) we may ask for identity verification.
• Taxes on the prize are the winner's responsibility under the law of their country.
• Only residents of the countries listed in the rules can take part. Cash prizes are for people over 18 only, unless the rules say otherwise.
• We may disqualify anyone who cheats, impersonates someone else or breaks the rules.
• We may cancel or change a contest for a justified reason, notifying through official channels.

You may need an account to buy. Peek balance works like this:

• Balance is credit to buy any Peek product, Robux included. It is not money or a deposit and doesn't earn interest.
• Balance can't be withdrawn to banks, wallets or cryptocurrencies and can't be transferred to other accounts, unless the law gives you that right. Nobody in support can offer you a withdrawal.
• Balance doesn't expire. If you don't log in to your account for 24 months, we may archive it, but your balance is kept and you can recover it by writing to us.
• Look after your login details: anything done from your account is understood to be done by you, unless you tell us about unauthorized access.
• We may ask for extra verification (email code, second factor, manual review) to protect your account and balance.
• You can ask to close your account at any time by writing to legal@peekstore.com from your account email. Before closing, we tell you the balance you have so you can use it; if that balance comes from a refund that was due to your original method (section 4), we return it there. We don't keep your balance, except for a hold during an ongoing fraud investigation.
• Balance top-ups are final: they are not refunded, cancelled or converted to money. We only fix a top-up that was charged twice or was not credited.
• One account per person. Do not sell, lend or share your Peek account, and do not create several accounts to reuse coupons, cashback or referrals: if we detect it, we void those benefits.
• Do not use a VPN or false details to get a different price, currency or payment method. If we detect it, we may cancel the order and refund it.

To protect the store and our customers we use fraud detection systems that may include:

• Analysis of IP, approximate location and usage patterns.
• Technical identifiers of the device and browser.
• Verification of order details with the payment gateway.
• Automatic rules and manual review by the team.

If we detect a fraud risk or a violation, we may:

• Pause the order or the account while we verify.
• After investigating and hearing you, block the account and, if there is reasonable evidence of fraud, other access from the same device. Blocks that affect shared devices (for example, in the same home) are reviewed one by one and can be appealed.
• Hold the related balance while we investigate (30 days at most, unless an investigation is ongoing or an authority orders otherwise).
• Deny service when there is a justified cause under these Terms.

You can post reviews, comments and other content on Peek. By doing so:

• You give us a worldwide, free, non-exclusive license to display, reproduce, translate and adapt that content on the platform and in our communications.
• You confirm the content is yours, doesn't infringe others' rights and doesn't include sensitive personal data of yours or of third parties.
• You agree not to post false, offensive, discriminatory, illegal or sexual content.
• You accept that we may moderate or remove content that breaks these rules or the law. We don't remove reviews just for being negative.
• If you break these rules, we may remove the content or, in serious cases, suspend the account.

Peek is for people aged 13 or older. If you are between 13 and 18 (or the age of majority in your country), you need your parent's or guardian's permission to buy, and that person is responsible for purchases made from your account. We don't sell to children under 13: if we detect an account of a child under 13, we close it and refund whatever hasn't been delivered.

Some features, such as contests with cash prizes, may be for people over 18 only. Each feature says so.

If a minor used an adult's payment method without their permission, the holder can write to us at legal@peekstore.com within 30 days of the payment, with the order number and proof that they are the holder. We review it with priority: if the order hasn't been delivered, we cancel it and refund the money to the original method; if it was already delivered, we review the case and look for a fair solution.

Peek Pro is a subscription that gives you benefits while it's active: fixed cashback, access to exclusive groups, priority in deliveries and support, welcome coupon, code reservation and a Discord role. The current benefits and prices are on the /pro page and prevail over this list.

Limiteds are delivered using Roblox's official trade system. By buying one, you accept these conditions:

What you need before delivery:

• An active Roblox Premium subscription, because Roblox only allows trades between Premium users.
• Your inventory set to public, so we can see the item you offer in the trade.
• At least one tradeable limited item, not on hold, to send us in exchange. If you don't choose one, the system may pick the lowest-value one in your inventory and we show it to you before confirming.
• Your security settings (PIN, 2FA, trade privacy) ready to accept the trade within the delivery timeframe.

In-game items live inside games created by third parties, not in Roblox itself. By buying them, you accept the following:

• We deliver items using the trade, gift or delivery system each game offers. You have to join the server we tell you within the timeframes in sections 2 and 5.
• The value, rarity and use of items are decided by each game's creator, who can change prices, trade rules, events or inventories without notice.
• If the item can no longer be bought or gifted in the game before we deliver it, we tell you and you choose between another item of equivalent value, its value as balance or, if the problem was in our listing, a refund to your original payment method.
• In orders with several items, if we can't deliver one, we refund its share of the price you paid.
• After delivery we are not responsible for the item disappearing or losing value because of decisions by the game's creator (changes, inventory wipes, game shutdown) or for losing the item because of your account. If a game makes a drastic change shortly after a delivery, we may offer goodwill solutions (coupons, replacements or balance), without that creating a general obligation.
• Delivery is complete when the item is transferred inside the game. We send you a confirmation through the order chat and keep a record of the delivery.
• If an item did not arrive or is not the one you bought, tell us through the support chat as soon as you notice, with your order number. We check it against our records, and the sooner you write, the easier it is to verify.

Our chat has an automated assistant, Peek AI, that answers questions and checks your order status. Its answers are for guidance.

• If something the assistant says contradicts these Terms or your order's real status, these Terms and the real status prevail.
• The assistant can't definitively approve or deny refunds, change your delivery user, or promise you timeframes, guarantees or compensation. A person on the team decides that.
• You can ask for a person to help you at any time, and escalating doesn't take you out of the line.
• The assistant will never ask you for passwords, cookies, verification codes or keys for your account.

Sometimes Roblox reverses a pass purchase, removes Robux already delivered or holds them longer than usual. If that happens with Robux we delivered to you and it's not your doing:

• Write to us through the order chat within 30 days of delivery.
• We verify it with the transaction record on Roblox and, if needed, ask you for a screenshot of your transactions.
• If confirmed, we replace the Robux or give you their value as balance, your choice.
• It doesn't apply if the reversal comes from a sanction on your account for your own actions, from third-party access to your account, from a chargeback or from you deleting or changing the pass during the order.